the Price of Phone Cable and Internet Bundled Services

I ordered what was called a Triple Play package. Initially, the serivice provider stated that this consisted of a phone package, internet and cable TV. All for just 95.00! Great deal, however it took them five weeks to fully install all of the equipment and service packages.

Once it was finally installed, all was well for one week and my phone went dead. They scheduled service about a week later for the phone and never showed up. I called from my cell and asked what happened and they said that they called and no one answered. I asked what line was used and they said my home number. I gave them my cell when I originally called them because that was the only working phone. Needless to carry on, it took them another month to get the phone back working again. Then they charged me for the service which I couldn't use. I called the manager and he said that they were sorry and will issue a credit. This credit never happened.

The customer service was terrible and the equipment was worse. Till this day, I am still fighting a 200.00 bill they are charging for service I never had. The time my phone was out, I was getting charged. During this time, the modem went dead for two months. This was also being billed. To date, I refuse to pay for what I didn't get. The only thing that actually didn't give me trouble is the TV. Unless you count the unclear picture quality.

This service is terrible and I wouldn't wish their service on my worst enemy. I will be looking for better quality and better customer service.